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Ask Slashdot: Tech Customers Forced Into Supporting Each Other?

timothy posted about 4 months ago | from the left-as-an-excercise-for-the-reader dept.

Businesses 253

An anonymous reader writes "Has anyone else noticed the trend towards 'community forums' where customers are basically being recruited to solve the issues of other customers while the companies selling the products causing the issues sit back and take a passive role in the process? Granted, sometimes the companies' employees play an active part in the forums and provide some value-add by contributing crucial, and often undocumented, knowledge that solves the problem in a timely fashion. Unfortunately, that isn't always the case, and this leaves customers with no visibility into whether or not their problems are being addressed, and, if they are, when they might expect to receive assistance. This is bad enough when dealing with consumer electronics that cost up to a couple of hundred of dollars, but it's completely unacceptable when dealing with proprietary design tool vendors that are charging several thousand dollars for software licenses for tools that are the only option if a customer doesn't want to drop an order of magnitude more money to go with 3rd party tools (e.g., Synopsys). Who do you think are the worst offenders of this downloading of support onto the backs of the customers themselves, and what can be done about it?"

Google Rumored To Be Making 3D-Scanning Tablets

timothy posted about 4 months ago | from the how-much-is-that-doggie-in-the-window-volumetrically dept.

Google 55

According to The Wall Street Journal, Google may be planning to commoditze 3-D scanning by building the tech of its Project Tango project (essentially, thus far, a phone-sized handheld with 3-D sensing capabilities) into tablets. The Register speculates: "Given that Google has already announced the Project Tango smartphone, it seems likely that it would extend the technology to tablets, and the seven-inch form factor would tie in nicely with the existing Nexus 7 design. ...Google is hoping that developers can build applications to use the scanning capabilities of the Tango hardware. Suggested topics include providing guides for visually impaired people, building gaming maps based on actual rooms, and possibly augmenting Google Maps with interior details – Street View becoming Home View perhaps?" Setting aside what brand it might bear, how would you employ a portable 3-D scanner?

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