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Comcast Training Materials Leaked

Soulskill posted about 2 months ago | from the how-to-be-a-jerk-in-3-easy-steps dept.

Businesses 251

WheezyJoe writes: The Verge reports on leaked training manuals from Comcast, which show how selling services is a required part of the job, even for employees doing tech support. The so-called "4S training material" explicitly states that 20 percent of a call center employee's rating for a given call is dependent on effectively selling the customer new Comcast services. "There are pages of materials on 'probing' customers to ferret out upsell opportunities, as well as on batting aside customer objections to being told they need to buy something. 'We can certainly look at other options, but you would lose which you mentioned was important to you,' the guide suggests clumsily saying to an angry customer who doesn't want to buy any more Comcast services." Images of the leaked documents are available on the Verge, making for fun reading.

Introducing Slashdot's New Build Section

timothy posted about 2 months ago | from the show-us-your-basement dept.

Announcements 34

Along with the rest of the mix that makes this site work, Slashdot has nearly two decades now of spotting and showing off interesting projects, inventions, technologies, and hobbies. Some of them are strictly personal, some are frankly commercial, and some are the fruits of ambitious organizations (or tiny teams) motivated by curiosity and passion (or even politics, or just plain fun). As outlined earlier, we've been gathering a lot of these into our new Build section; read on to learn a bit more about what that includes. (And watch out later today for the first part of our conversation with technology-inspiring Rennaisance Man Tim O'Reilly, and later in the week for answers to the questions you asked Bunnie Huang.)

Iceland's Seismic Activity: A Repeat Show for Atmospheric Ash?

timothy posted about 2 months ago | from the orange-is-the-new-ash dept.

Earth 69

In 2010, ash spewed into the atmosphere by the volcano beneath Iceland's Eyjafjallajökull glacier grounded European air traffic for days (and, partially, for weeks). As reported by The Guardian, a series of similarly situated earthquakes may herald a similar ash-ejecting erruption, and the country has raised its volcano risk to its second-most-severe rating (orange). From the article: Iceland met office seismologist Martin Hensch said the risk of any disruptive ash cloud similar to the one in 2010 would depend on how high any ash would be thrown, how much there would be and how fine-grained it would be. Bardarbunga is Iceland's largest volcanic system, located under the ice cap of the Vatnajokull glacier in the southeast of Iceland. It is in a different range to Eyjafjallajokull. The met office said in a statement it measured the strongest earthquake in the region since 1996 early on Monday and it now had strong indications of ongoing magma movement. "As evidence of magma movement shallower than 10km implies increased potential of a volcanic eruption, the Bardarbunga aviation colour code has been changed to orange," it said. "Presently there are no signs of eruption, but it cannot be excluded that the current activity will result in an explosive subglacial eruption, leading to an outburst flood and ash emission." ... Hensch said the biggest risk in Iceland itself was from flood waves from any eruption under the glacier. He said the area of Iceland mainly at risk of flooding was mostly uninhabited but that roads in the area had been closed.

Delaware Enacts Law Allowing Heirs To Access Digital Assets of Deceased

Unknown Lamer posted about 2 months ago | from the facebook-after-death dept.

Technology 82

An anonymous reader writes Ars reports: "Delaware has become the first state in the U.S .to enact a law that ensures families' rights to access the digital assets of loved ones during incapacitation or after death." In other states, the social media accounts and email of people who die also die with them since the companies hosting those accounts are not obligated to transfer access even to the heirs of the deceased. In Delaware, however, this is no longer the case. The article notes that even if the deceased was a resident of another state, if his/her will is governed by Delaware law, his/her heirs will be allowed to avail of the new law and gain access to all digital assets of the deceased.

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