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When Customer Dissatisfaction Is a Tech Business Model

Soulskill posted about 2 months ago | from the friendly-until-they-have-your-money dept.

Businesses 257

jammag writes: A new trend has emerged where tech companies have realized that abusing users pays big. Examples include the highly publicized Comcast harassing service call, Facebook "experiments," Twitter timeline tinkering, rude Korean telecoms — tech is an area where the term "customer service" has an Orwellian slant. Isn't it time customer starting fleeing abusive tech outfits?

Tech Looks To Obama To Save Them From 'Just Sort of OK' US Workers

Soulskill posted about 2 months ago | from the right-in-the-pride dept.

Businesses 441

theodp writes Following up on news that the White House met with big biz on immigration earlier this month, Bloomberg sat down with Joe Green, the head of Mark Zuckerberg's Fwd.US PAC, to discuss possible executive actions President Obama might take on high tech immigration (video) in September. "Hey, Joe," asked interviewer Alix Steel. "All we keep hearing about this earnings season though from big tech is how they're actually cutting jobs. If you look at Microsoft, Cisco, IBM, Hewlett-Packard, why do the tech companies then need more tech visas?" Green explained why tech may not want to settle for laid-off U.S. talent when the world is its oyster. "The difference between someone who's truly great and just sort of okay is really huge," Green said. "Culture in tech is a very meritocratic culture," he added. "The vast, vast majority of tech engineers that I talked to who are from the United States are very supportive of bringing in people from other countries because they want to work with the very best."

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