Esther Schindler writes "You're not alone in your struggle against people who think a shell is something you hold to your ear," writes Carol Pinchefsky. "Other techies are out there supporting users in remote offices, fighting the good fight against computer- and user-related mishaps – or at least tolerating user frustration with a modicum of grace." One example she gives is a tech support person whose systems in Brazil went down — during Carnival: "...We had to wait more than a week for the locals to sober up enough to reconnect the line. In the end, I had to walk a tech (who did not know the system) through the process step by step via an interpreter. Of course, the interpreter was not technical. So it was kind of like explaining to your mom to tell your grandfather (who is hard of hearing) how to do something while she is on the phone and he is across the room from her."
skade88 notes an interesting new piece of tactile feedback technology unveiled in Japan. Officials of Miraisens, a high-tech firm based outside Tokyo, said the technology, which can be used to improve the gaming experience or allow someone to physically shape objects that exist only on a computer, will soon be available for purchase. "Touching is an important part of human communication, but until now virtual reality has lacked it," Chief Executive Natsuo Koda said. "This technology will give you a sense that you can touch objects in the 3-D world," said Koda, a former virtual reality researcher for Sony Corp. It works by fooling the brain, blending what the eye sees with different patterns of vibration created by a small fingertip device, said Norio Nakamura, the inventor of so-called 3D-Haptics Technology and chief technical officer at the firm. In one demonstration of a prototype head-mounted display, the company showed how the wearer can feel resistance by pushing virtual buttons.
Hamsterdan notes that Apple has posted an update to its investigation into the recently celebrity photo leak, which was attributed to a breach of iCloud. Apple says the leak was not due to any flaw in iCloud or Find My iPhone, but rather the result of "a targeted attack on user names, passwords and security questions." Despite this, Wired reports that hackers on an anonymous web board have been openly discussing a piece of software designed for use by law enforcement. Whether it was involved in the celebrity attacks or not, it's currently being used to impersonate a user's device in order to download iCloud backups.
"For Apple, the use of government forensic tools by criminal hackers raises questions about how cooperative it may be with Elcomsoft. The Russian company’s tool, as Zdziarski describes it, doesn't depend on any 'backdoor' agreement with Apple and instead required Elcomsoft to fully reverse engineer Apple’s protocol for communicating between iCloud and its iOS devices. But Zdziarski argues that Apple could still have done more to make that reverse engineering more difficult or impossible." Meanwhile, Nik Cubrilovic has waded into the data leak subculture that led to this incident and provides insight into the tech and the thinking behind it.